Effective date: 3 August 2026
1. About These Terms
These Terms and Conditions apply to your use of the websites, platforms, products and services operated by Ingrove, including:- www.ingrove.com.au;
- www.ingroveacademy.com;
- www.ingrovepress.com;
- www.gavingrift.com; and
- any other website, registration page or online service that links to these Terms.
2. Contracting Entity
The entity with which you contract generally depends on where the relevant product, service or event is supplied.2.1 United Kingdom and Europe
For products, services, workshops, conferences and events supplied within the United Kingdom or Europe, the contracting entity is: Ingrove Group B.V. Korte Lijnbaanssteeg 1-4592 1012 SL Amsterdam Netherlands KvK registration number: 42008846 VAT identification number: NL869264540B012.2 Australia and the Rest of the world
For products, services, workshops, conferences and events supplied outside the United Kingdom and Europe, the contracting entity is: Ingrove Pty Ltd ABN: 26 635 070 236 Unit 1, 226 Bay Road Sandringham VIC 3191 Australia2.3 Exceptions
A particular quotation, proposal, agreement, invoice, event page, product page or checkout may expressly identify a different Ingrove entity as the contracting party. Where there is an inconsistency, the entity expressly identified in the relevant commercial document or checkout will be the contracting entity for that transaction.3. Use of Our Websites
You may use our websites only:- for lawful purposes;
- in accordance with these Terms;
- for personal, educational or legitimate business purposes; and
- in a manner that does not interfere with the rights of another person or the operation of our websites.
4. Website Availability and Changes
We aim to keep our websites available and functioning properly, but we do not guarantee uninterrupted or error-free access. We may, without prior notice:- update, modify or remove website content;
- suspend access for maintenance, security or operational reasons;
- change website functionality;
- discontinue a website or part of a website; or
- restrict access to particular users or locations where reasonably necessary.
5. Information on Our Websites
Website content is provided for general informational and educational purposes. Although we take reasonable care in preparing and maintaining content, information may:- become outdated;
- contain inadvertent errors;
- be incomplete;
- differ from information applicable to your circumstances; or
- be changed without notice.
6. Enquiries, Proposals and Quotations
When you submit an enquiry:- you must provide accurate and complete information;
- submitting an enquiry does not create a contract;
- we are not required to accept or respond to an enquiry;
- availability is not guaranteed; and
- information provided in an initial response is not binding unless confirmed in a written agreement.
- we confirm acceptance in writing;
- you accept a formal proposal or agreement;
- payment is received or approved payment terms are agreed; or
- another point of contract formation is expressly stated during checkout.
7. Accounts and Registration Information
You may need to create an account or provide information to register for a product or service. You must:- provide accurate, current and complete information;
- promptly update information that changes;
- keep login credentials confidential;
- not share an account unless we permit it; and
- notify us promptly if you suspect unauthorised use.
- information provided is false or misleading;
- the account has been compromised;
- these Terms have been breached;
- fraudulent or unlawful activity is occurring; or
- suspension is reasonably necessary to protect our systems or users.
8. Prices, Taxes and Payment
8.1 Prices
Prices will be displayed in the currency stated on the relevant website, quotation, invoice, product page or registration page. For sales by Ingrove Group B.V. to consumers in the United Kingdom or Europe, displayed prices will include applicable VAT unless clearly stated otherwise. For business customers, a price may be stated exclusive of VAT where this is clearly disclosed before purchase. For Australian customers, prices will include GST where required unless clearly stated otherwise.8.2 Additional charges
Any compulsory taxes, delivery costs, booking fees or other charges payable by you will be disclosed before your order or registration is completed. You are responsible for optional costs that you separately incur, including travel, accommodation, insurance, bank charges and currency-conversion fees.8.3 Payment
Payment must be made using an accepted payment method or in accordance with approved invoice terms. We may use third-party payment processors. We do not ordinarily receive or retain complete payment-card details. You authorise the applicable payment provider to process the amount shown during checkout.8.4 Failed or overdue payments
Where payment fails or becomes overdue, we may:- suspend delivery or access;
- place an order or registration on hold;
- cancel an unpaid booking;
- recover reasonable collection costs where legally permitted; or
- charge interest where stated in an invoice or separate agreement and permitted by law.
9. Events and Workshop Registrations
This section applies to workshops, conferences, seminars, courses, professional-learning programs and other events offered under Ingrove Academy or another Ingrove brand, collectively referred to as an Event.9.1 Registration confirmation
A registration is confirmed when:- the required payment has been received;
- approved invoice or purchase-order arrangements have been accepted by us; or
- we otherwise confirm the registration in writing.
9.2 Registrations made by schools or organisations
Where a school, employer or other organisation registers one or more participants:- the organisation confirms that it is authorised to provide participant information;
- the organisation is responsible for payment unless otherwise agreed;
- these Terms apply to both the organisation and each participant where relevant; and
- the organisation must provide the participants with relevant Event information and privacy notices.
9.3 Participant information
The person making the registration is responsible for ensuring that participant information is accurate and complete, including:- names;
- contact details;
- invoicing information;
- dietary requirements;
- allergies;
- accessibility requirements; and
- other information reasonably required to administer the Event.
10. Participant Cancellations and Refunds
Cancellation requests must be submitted in writing to: events@ingrovegroup.com Unless different terms are clearly disclosed for a particular Event, the following cancellation policy applies.10.1 More than 14 calendar days before the Event
A full refund of the registration fee will be provided.10.2 Within 14 calendar days but more than 48 hours before the Event
A refund will be provided less:- a 10% administration fee; and
- any reasonable, non-refundable costs already incurred specifically for the participant, such as catering, materials, venue charges and third-party booking fees.
10.3 Within 48 hours of the Event
No change-of-mind refund or credit will ordinarily be provided.10.4 Non-attendance
If a participant does not attend, no change-of-mind refund or credit will ordinarily be provided.10.5 Mandatory rights
This cancellation policy does not limit any cancellation, refund or other remedy available under applicable consumer law. Where a statutory cooling-off or withdrawal right applies, we will honour that right. Any exception applicable to a dated Event, admission service or other service will be applied only where legally available and properly disclosed.11. Participant Substitutions
A registration may be transferred to another participant without an additional administration fee where:- we receive written notice before the Event;
- the substitute meets any applicable eligibility requirements;
- accurate contact, dietary and accessibility information is provided; and
- the registration has not been resold or transferred commercially.
12. Transfers and Credits
A request to transfer to another Event is:- subject to availability;
- subject to our written approval;
- subject to any difference in registration price; and
- potentially subject to a reasonable administration fee disclosed before the transfer is confirmed.
- must be used within the validity period stated when issued;
- is not redeemable for cash;
- may be limited to the relevant participant or organisation; and
- is not transferable unless we agree otherwise in writing or applicable law requires it.
13. Cancellation, Rescheduling or Changes by Ingrove
13.1 Cancellation
We may cancel an Event where reasonably necessary, including because of:- insufficient registrations;
- facilitator illness or unavailability;
- venue unavailability;
- safety concerns;
- government requirements;
- operational disruption; or
- circumstances beyond our reasonable control.
13.2 Rescheduling
If an Event is rescheduled, the registration will ordinarily be transferred to the new date. If the participant cannot attend the new date, the participant may request, subject to applicable law:- transfer to another available Event;
- a credit; or
- a refund of the registration fee.
13.3 Reasonable changes
We may make reasonable changes to:- the facilitator;
- venue;
- schedule;
- delivery format;
- program sequence;
- content; or
- supporting materials.
13.4 Travel and accommodation
Unless required by law or expressly agreed in writing, we are not responsible for participants’ travel, accommodation, visa, meal or incidental expenses. Participants should consider flexible travel arrangements and appropriate insurance.14. Circumstances Beyond Our Control
We are not responsible for delay or failure caused by circumstances beyond our reasonable control, including:- natural disasters;
- fire or flood;
- severe weather;
- public-health emergencies;
- epidemics or pandemics;
- government restrictions;
- war, terrorism or civil unrest;
- transport disruption;
- industrial action;
- utility failure;
- venue closure;
- widespread technology or communication failure; or
- serious illness or emergency affecting essential personnel.
- communicate with affected customers;
- minimise disruption;
- reschedule or provide an alternative where practicable; and
- offer a transfer, credit, refund or other remedy where required by law.
15. Refund Processing
Approved refunds will ordinarily:- be returned to the original payment method;
- be made in the currency in which payment was received; and
- be processed by us within ten business days.
16. Books, Physical Products and Educational Resources
Where books or other physical products are sold through an Ingrove website:- availability may change without notice;
- product images are illustrative and colours may vary;
- estimated delivery dates are not guaranteed;
- ownership passes as determined by applicable law;
- risk passes in accordance with applicable consumer law and the stated delivery arrangements; and
- you must provide a complete and accurate delivery address.
- a product is unavailable;
- there is an obvious pricing or description error;
- payment cannot be authorised;
- delivery is not reasonably available to the stated destination; or
- we reasonably suspect fraud or unlawful activity.
17. Digital Products and eBooks
Digital products may include:- eBooks;
- downloadable resources;
- templates;
- videos;
- online learning materials; and
- other digital content.
- share access credentials;
- distribute copies to unauthorised users;
- upload the product to a public or shared platform;
- reproduce it for resale;
- modify and sell derivative material;
- remove copyright or ownership notices; or
- use it to train an artificial-intelligence system without written permission.
18. Intellectual Property
Unless expressly stated otherwise, all intellectual property in our websites, content, products and services is owned by or licensed to Ingrove. This includes:- text;
- graphics;
- photographs;
- videos and recordings;
- logos and trademarks;
- workshop materials;
- presentations;
- books and publications;
- downloadable resources;
- course frameworks;
- software;
- website design; and
- databases.
- reproduce, republish or distribute our content;
- modify or create derivative works;
- sell, license or commercially exploit content;
- use content in another workshop, course or publication;
- remove copyright, trademark or attribution notices;
- record an Event;
- upload materials to shared drives or public platforms; or
- represent our content as your own.
19. User-Submitted Content
Where you submit feedback, testimonials, comments, reviews, images or other content:- you confirm that you have the right to provide it;
- it must not be unlawful, defamatory, misleading or infringing;
- it must not contain another person’s confidential information without authority; and
- you remain responsible for it.
20. Third-Party Services and Links
Our websites may contain links to or integrations with third-party websites and services. Third parties may include:- payment processors;
- ecommerce platforms;
- ticketing providers;
- couriers;
- video platforms;
- social-media providers;
- maps;
- learning platforms; and
- external resources.
21. Privacy and Cookies
Our collection and handling of personal information are governed by our:- Privacy Policy; and
- Cookie Policy.
22. Consumer Rights
22.1 Australia
Where the Australian Consumer Law applies, our products and services come with consumer guarantees that cannot be excluded. Nothing in these Terms excludes, restricts or modifies:- a consumer guarantee;
- a right or remedy under the Australian Consumer Law; or
- any other right that cannot lawfully be excluded.
22.2 European Union and EEA
EU and EEA consumers retain all mandatory rights available under applicable EU and national consumer law, including rights relating to:- clear pre-contract information;
- pricing;
- conformity of goods and digital content;
- unfair contract terms;
- statutory guarantees; and
- withdrawal or cancellation where applicable.
22.3 United Kingdom
UK consumers retain all mandatory rights available under applicable consumer legislation.22.4 Priority of mandatory law
Where these Terms conflict with a mandatory consumer protection applicable to you, the mandatory protection prevails.23. Disclaimers and Warranties
To the maximum extent permitted by law:- our websites are provided on an “as available” basis;
- we do not guarantee that website content will always be complete, current or error-free;
- we do not guarantee that a website will always be uninterrupted or free from harmful components; and
- implied warranties are excluded only to the extent they may legally be excluded.
24. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer law. Subject to that restriction, we are not liable for loss arising solely from:- your misuse of a website, product or service;
- your reliance on general website content as professional advice;
- inaccurate information supplied by you;
- unauthorised use of your account that was not caused by our failure;
- a third-party website or independently operated service; or
- circumstances beyond our reasonable control.
- fraud or fraudulent misrepresentation;
- wilful misconduct;
- death or personal injury caused by negligence where liability cannot be excluded; or
- breach of a mandatory statutory obligation.
25. Indemnity
To the extent permitted by law, you are responsible for reasonable loss, damage or expense we incur because of your:- unlawful use of our websites;
- material breach of these Terms;
- infringement of another person’s rights; or
- unauthorised use or distribution of our intellectual property.
26. Suspension and Termination
We may restrict, suspend or terminate access to a website, account or service where reasonably necessary because:- these Terms have been materially breached;
- payment is overdue;
- fraud or unlawful conduct is suspected;
- security is threatened;
- continued access could harm another person or our systems; or
- we are legally required to do so.
27. Changes to These Terms
We may update these Terms to reflect:- changes to our business or services;
- changes to our websites;
- legal or regulatory developments;
- security requirements; or
- improvements in clarity.
- the change benefits you;
- you agree to it;
- it is required by law; or
- the original agreement expressly permits the change and exercising that right is fair and reasonable.
28. Complaints and Dispute Resolution
Please contact us first so that we can try to resolve any concern promptly. Your complaint should include:- your name and contact details;
- the relevant order, invoice or registration;
- a description of the issue; and
- the resolution you are seeking.
29. General Provisions
29.1 Entire agreement
These Terms, together with the relevant order, quotation, registration page, proposal and any additional terms expressly incorporated, form the agreement relating to the relevant transaction.29.2 Order of priority
If documents conflict, the following order ordinarily applies:- a specifically negotiated and signed agreement;
- an accepted quotation or proposal;
- specific product or Event terms disclosed before purchase;
- these Terms.